Tuyển dụng:外贸跟单

Respond promptly to customer inquiries via phone, email, or live chat in a professional and courteous manner.

Provide accurate information about products, services, orders, and company policies.

Handle customer complaints or issues effectively, ensuring a satisfactory resolution.

Record customer interactions, feedback, and concerns in the system for tracking and improvement.

Collaborate with internal departments (sales, logistics, technical support, etc.) to ensure customer needs are met.

Follow up on customer cases to ensure timely resolution and high customer satisfaction.

Maintain a positive, empathetic, and professional attitude toward customers at all times.

Identify trends in customer feedback and suggest improvements to processes, products, or services.

Assist with onboarding and guiding new customers when needed.

Perform other duties as assigned by the customer service supervisor or manager.

江苏恒辉安防股份有限公司(深交所股票代码:300952)，总部位于江苏省南通市如东县开发区金沙江路128号。集团旗下拥有南通恒尚新材料科技有限公司、恒劢安全防护用品(南通)有限公司、恒越安全防护用品(南通)有限公司、上海翰辉安全防护用品有限公司、南通恒坤智能装备科技有限公司等多家公司。 公司在上海、日本等地设有销售公司，产品远销欧洲、美国、日本等发达国家，业务遍及50多个国家和地区;是集从原材料纱线到手部安全防护用品的研发、生产、销售以及智能制造装配一体化综合解决方案提供为一体的综合性集团公司。